Payment Policy

At RoofingJE, we are committed to providing a secure, transparent, and convenient payment experience. Please read our payment policy carefully before completing your purchase.

Accepted Payment Methods

We accept the following major payment methods for all orders:

All payment methods listed above are accepted at checkout. We do not accept checks, money orders, wire transfers, or cryptocurrency at this time.

Secure Checkout

All transactions on RoofingJE are processed through a secure, SSL-encrypted checkout powered by our payment gateway partner. Your card details are never stored on our servers. We comply with PCI DSS (Payment Card Industry Data Security Standard) requirements to keep your financial information safe.

Currency

All prices displayed on our website are in US Dollars (USD). We currently only process orders in USD and only ship within the United States.

Order Authorization & Billing

• When you place an order, your payment method is authorized for the full order amount (including any applicable charges).
• Your card will be charged when your order is confirmed and processing begins.
• The billing name on your payment method must match the name on the order to prevent fraud.
• If an authorization fails, you will be notified immediately at checkout and no charge will be applied.

Sales Tax

Sales tax applicability varies by state based on applicable tax laws and economic nexus thresholds. Any applicable sales tax will be clearly displayed at checkout before you complete your purchase. You will never be surprised by unexpected tax charges after placing your order.

Order Confirmation

After successfully placing an order, you will receive an order confirmation email at the address provided during checkout. This email serves as your receipt and includes your order number, itemized product details, shipping address, and total amount charged.

Billing Disputes & Chargebacks

If you believe an unauthorized charge has occurred, please contact us before filing a chargeback with your bank or card issuer. We can resolve most billing issues quickly:

• Email: info@roofingje.com
• Phone: +1-323-277-9190
• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

Failed Payments

If your payment fails at checkout, please verify that:

• Your billing address matches what your bank has on file
• Your card has sufficient available credit or funds
• Your card has not expired
• Your card is not restricted for online purchases

If problems persist, contact your card issuer or try an alternative payment method. You may also contact us for assistance at info@roofingje.com.

Contact

Payment questions? Email info@roofingje.com or call +1-323-277-9190.

Last updated: August 2026